Have you ever found yourself wanting to buy office supplies from a local business, but you're not quite sure how they can compete on price with Amazon or big box stores? Or perhaps you have concerns about the level of customer service and technical support a local supplier can provide?
Whatever your reservations may be, you're not alone. Many business owners assume big box stores have the best prices on everything and that local suppliers can't compete, but that's just not true anymore.
Here at Egyptian Workspace Partners, we have access to more than 500 manufacturers in product categories like office supplies, janitorial products, furniture and technology, so we can continue to provide you with the same selection of products as the big box stores.
In this article, we'll dive into how Egyptian has refined its processes to compete with the big box stores, give you the opportunity to partner with a fellow local business and support your local community.
How Can Egyptian Compete with Big Box Stores?
1. How Can Egyptian Compete on Price?
When evaluating potential suppliers, you'll want to make sure they're able to compete on price for all the products you need to efficiently operate your business.
Often, there's a stigma that local suppliers can't compete on price or offer the same pricing as big box stores. 50 years ago, that may have been the case, but today, Egyptian (and other local vendors) can compete on price with anyone.
We've strategically partnered with manufacturers and wholesalers across the country to procure the items you need. These strategic partnerships allow us to offer the same low prices you've come to expect from big box stores.
Egyptian is also one of the oldest members of Independent Suppliers Group, which let us pool our buying power with other independent office supply dealers across the country. That buying power gives us the ability to compete on any price the big box stores offer.
In addition, we perform business product audits on all potential customers, so we can understand your current process for ordering products and identify the items you use on a regular basis.
2. Can Egyptian Meet My Delivery Requirements?
When it comes to delivery, every customer has different expectations, but making sure your local office supply vendor can meet your delivery needs is absolutely vital when choosing a local supplier over a big box store.
Here at Egyptian, we eliminate any concerns you may have about delivery. As soon as your account is set up, your dedicated account manager takes an active role in understanding your delivery needs.
Fortunately, we can meet and exceed all your delivery requirements. Some of the most common requests we hear from customers are:
- "Can you deliver my supplies on a certain day of the week?
- "Can you deliver supplies to multiple departments within our building?"
- "Can you deliver my supplies to multiple locations across the country?
- "Can I receive my supplies via next-day delivery?"
The type of delivery you receive is dependent on your needs, the size of your orders and the products you buy. By partnering with our wholesalers, we can provide all your locations with next-day delivery by pulling items from 50 warehouses across the United States.
For local deliveries, our team of Egyptian drivers deliver within 100 miles of our Belleville warehouse. For locations more than 100 miles away from our warehouse, we use a combination of local couriers, UPS, FEDEX and USPS, so we can deliver to any location in the United States.
3. Does Egyptian Offer the online Ordering Experience I've Come to Expect?
Ordering your everyday office essentials should be an easy, stress-free process. If you've ever bought anything online from a big box store, you've probably come to expect a user-friendly online ordering experience.
The biggest hurdle for independent dealers like Egyptian is being able to offer the best online ordering experience possible, which is why we've spent a lot of time making sure our website and ordering platform are up to your standards.
If you're thinking of switching from a big box store to a local vendor, you'll want to make sure your new supplier offers the same features on their website.
Some of the website capabilities available to your organization through the Egyptian website include:
- Multiple users
- Hierarchy and multi-level approval chains
- Online budgets
- Favorite lists
- Contract items visible
- Ability to change user
- Customized website
4. Can I Get Help from Customer Service When I Need It?
If you buy all your supplies from a big box store, who helps you when there's a problem with an order? When something goes wrong, the way your supplier handles the issue is what sets them apart from the rest.
Compared to big box chains, this is where Egyptian shines. Not only will you have access to a dedicated account manager who you can always rely on, but you'll also have a dedicated customer service representative who can help you solve issues like:
- Missing items
- Ordering wrong items
- Special orders
- Custom items
- Help with returns
- Wrong item delivered
Plus, you won't have to worry about calling a 1-800 number and speaking to a stranger every time. From your account manager and your customer service representative, to your delivery driver, your partners at Egyptian will have a deep understanding of your unique requirements.
How Can Egyptian Workspace Partners Help You?
Now that we've broken down how Egyptian can compete with big box stores, you may wondering, why should I work with you if you provide everything my current supplier offers?
Well, the answer is simple. We're more than a supplier or a vendor. We're your partner.
With more than 140 years of industry experience, our commitment to our local community is paramount and we’re extremely proud of the partnerships we have with our fellow local businesses.
As one source for all, our goal is to do more than help you save a few dollars. From office supplies and janitorial products, to furniture and technology, we want to be your go-to experts for everything you need to successfully run your business.